Terms of Use
Article 1 (Scope and changes to the terms of this agreement)
These Terms of Use shall apply to all matters related to the use of the services of DONKI.JP, the official Don Quijote e-commerce site for foreign tourists (hereinafter referred to as the "Service") operated by Don Quijote Co., Ltd.
Article 2 (Changes to the Terms)
The Company reserves the right to modify these Terms of Use without the consent of the customer at any time it deems necessary. In addition, the posting of the revised terms and conditions, etc. on the site shall be deemed to be the customer's acceptance of the revised terms and conditions.
Article 3 (Handling of Personal Information)
The Company shall handle customers' personal information appropriately in accordance with the separately posted "Privacy Policy ".
Article 4 (Use of the Service)
The Service may be used in accordance with these Terms of Use and the rules established by the Company.
Article 5 (Prohibited Matters)
Customers shall not engage in any of the following acts when using the Service. In the unlikely event that a customer commits any of the following acts and causes damage to the Company or a third party, the Company shall be entitled to demand compensation for the damages incurred from the customer. In addition, the Company may suspend the use of the Service or delete the ID of the relevant customer.
(1) Infringing the copyrights or other intellectual property rights of the Company or a third party.
(2) Infringing the property or privacy of the Company or any third party.
(3) Slandering, defaming, or threatening the Company or a third party.
(4) Transmitting or writing harmful computer programs, etc.
(5) Causing disadvantage or discomfort to a third party.
(6) Acts that use this service for profit.
(7) Actions that are offensive to public order and morals.
(8) Actions that are connected to criminal acts.
(9) Registering false information
(10) Acts of misusing or allowing a third party to use the ID and password issued to the customer by the Company
(11) Use of a false e-mail address or impersonation of a third party or organization
(12) Unauthorized use of credit cards or other information
(13) Actions that violate the provisions of this Agreement.
(14) Any other acts that the Company deems inappropriate or against the law.
2. In the event that the Company deems that a customer belongs to or has a relationship with antisocial or similar forces, the Company may suspend the use of the Service or delete the ID of the relevant customer.
Article 6 (Intellectual Property Rights)
All copyrights, trademark rights, and other intellectual property rights related to the images, designs, etc. posted on this site belong to the Company or to the rightful owners of such rights, and customers shall not engage in any acts that infringe such rights as stipulated in Article 5 (Prohibited Matters), Paragraph 1, Item 1.
Article 7 (Communication Costs)
All communication costs for using the Service, order confirmation e-mails, etc., shall be borne by the customer.
Article 8 (Orders and Delivery)
When a customer uses the Service for the first time, the customer shall agree to the terms of this Agreement and register his/her name, address and other information in advance using the method prescribed by the Company.
2. The Company shall issue IDs and passwords to customers who have pre-registered in accordance with the preceding paragraph based on accurate information. The countries and regions in which customers can register are listed in the "User Guide" posted separately.
3. The ID and password issued by the Company to the customer in accordance with the preceding paragraph shall be carefully managed by the customer in order to prevent them from being misused or leaked by a third party. The customer agrees in advance to be responsible for all actions performed using the customer's own ID and password.
4. With respect to the delivery of Goods, the Company shall act as an agent for the transportation consignment transaction between the customer and the carrier. The Company's obligations with respect to the provision of the Goods shall be completed, and ownership transferred to the Customer when the Company makes arrangements with the carrier designated by the Customer for the delivery address of the Goods and delivers the Goods.
5. Any problems related to the delivery of the Product that arise after the delivery of the Product to the carrier designated by the Customer in the preceding paragraph shall be resolved between the Customer and the carrier. The customer agrees in advance that the Company shall not be responsible for the delivery of the product to the customer's registered shipping address, and that the Company shall not refund any payment received even if there is a problem with the delivery of the product.
6. The maximum amount that a customer can order per day is 200,000 yen. The limit of 200,000 yen includes only the total amount of products and does not include delivery charges.
7. The contract between the Company and the Customer shall be deemed to be concluded at the time the Company sends the Customer an Order Confirmation e-mail. However, the customer agrees to the following points in advance.
(1) When placing an order, even if the product is in stock and you are able to add it to your basket, the product may no longer be in stock during the time it takes to complete the payment process, resulting in the inability to make the payment.
(2) Even after the Order Confirmation e-mail has been sent, some or all of the products may be out of stock due to differences between the stock status displayed on the Site and the actual stock. If a part of the product ordered by the customer is missing, the price of the missing product shall be deducted from the price paid, and only the remaining product shall be delivered (even if the missing product arrives at a later date, the customer shall be required to place a new order).
(3) It is not possible to change the contents of an order (size, color, quantity, etc.), change the delivery address, or cancel an order once it has been placed.
8. In principle, the products will be delivered to the carrier with which the customer has concluded a transportation contract within three days from the day following the date of order. However, delivery may be delayed due to circumstances such as the nature of the order, availability, or busy seasons.
9. When placing an order, the customer shall research the import laws and regulations of the country or region to which the order is to be delivered, as well as the prohibited items to be imported, in advance. In the unlikely event that the products ordered are confiscated or subject to high customs duties in the destination country or region, the Company shall not be liable (the Company shall not refund the price of the products or shipping charges to the customer for these reasons).
10. The available shipping method for this service when shipping products to countries and regions outside of mainland China is Express Mail Service (EMS). However, other international courier services may be used depending on the contents of the products and special timings.
Article 9 (Shipping Fees)
The Company shall act as an agent for settlement of the shipping fees to be paid by the Customer to the carrier, and the Company shall bill the Customer for the shipping fee according to the total amount of payment for the Order on behalf of the carrier, and the Customer shall pay the delivery charge to the Company. In addition, the delivery charge shall include Yuho Express shipping fee or international courier service charge.
2. In the event that a customer refuses to receive a product or a product is returned to the Company due to the customer's own reasons, the Company shall refund the remaining amount after deducting the actual cost of returning the product from the received product price, and shipping and handling charges that have been received will not be refunded. In the event that the actual shipping costs exceed the product price, depending on the amount of the order, shipping costs will be charged separately.
Article 10 (Payment)
As the Company acts as an agent for the settlement of delivery charges to be paid by the customer to the carrier, the payment from the customer to the Company shall include not only the total amount of the delivered product but also the shipping fees.
2. Payment from the customer to the Company shall be made by credit card (VISA, JCB, Mastercard), Alipay+, or Wechat, and the customer shall comply with the terms and conditions of each credit card issuer, Alipay, or Wechat. For details regarding the amount of charges and payment conditions, please contact the credit card issuer, Alipay, or Wechat directly. Please note that the settlement currency for credit cards, Alipay+, and Wechat is in Japanese yen.
3. If the customer elects to pay by credit card, the payment shall be made with the same credit card as the customer's name, and the customer agrees in advance that the Company may cancel the order without prior notice if the customer's name and the name on the credit card differ.
Article 11 (Tariffs, Export Certificates, etc.)
Due to the laws and regulations of the destination country, import duties, value-added taxes, customs clearance fees, and shipping fees that differ from those specified in Article 9 (Shipping Charges) may be incurred. In the event that such import duties, value-added taxes, customs clearance fees, or shipping fees that differ from those specified in Article 9 (Delivery Fees) are incurred, the customer (or the recipient in the case where the person who placed the order and the person who receives the order are different) shall bear the actual costs and will be billed directly by the carrier. Please note that the Company will not be held responsible for any delays in delivery due to customs clearance problems or procedures.
2. The Company will not issue proof of origin, export visas, or other export certificates for products.
Article 12 (Returns and Exchanges)
The customer agrees in advance that returns and exchanges are accepted or rejected as follows, and that even if returns and exchanges are accepted, the Company may not accept returns or exchanges if the customer does not follow the procedures set forth in each section of this Article.
Record
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Returns |
Exchanges |
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Company reasons (incorrect shipping, defective products, damage, etc.) |
(Returnable) Return shipping fee will be borne by us Please read (1) below. |
(Exchangeable) Return shipping fee will be borne by us Please read (3) below. |
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Customer reasons (When it does not correspond to company reasons) |
(Returns are not possible.) Please read (2) below. |
(Cannot be exchanged.) Please read (4) below. |
(1) In the case of return for "Company reasons" ((1) to (3) below)
① If the delivered product is different from the ordered product (wrong delivery).
② If the delivered product is defective.
③ If the delivered product is damaged.
We will pay for the return shipping.
*If you wish to return a set of products (two-piece set, combination, etc.), please return it with the same set contents as when it was delivered, including accessories. If even one item (or accessory) is missing, we will not be able to accept the return.
(2) If none of the items in (1) above apply, we will not accept the return of the product as "Customer reasons".
(3) In the case of an exchange for "Company reasons" ((1) to (3) below)
①If the delivered product is different from the ordered product (wrong delivery).
② If the delivered product is defective.
③ If the delivered product is damaged.
We will pay for the return shipping.
If you wish to receive a replacement product, please let us know. If the replacement product is unfortunately out of stock or no longer available, we will refund the product price.
(4) If none of the items in (1) above apply, the exchange will not be accepted as "Customer reasons".
2. In the event that a return or exchange is permitted under the preceding paragraph, the customer must contact the Company by e-mail within 14 days of receipt of the merchandise (or within 6 months in the case of a serious defect in the merchandise that is difficult to detect in a short period of time under normal use) in order to request a return or exchange. The Customer shall return the Product within seven (7) days of the Company's approval. The customer agrees in advance that the Company may not be able to accept the return or exchange of the product if the customer contacts the Company after 14 days (or within 6 months in the case of a serious defect in the product that is difficult to detect in a short period of time under normal use) of receiving the product, or if the customer returns the product without contacting the Company.
3. Even if the reason for the return or exchange is "Company reasons", the customer shall temporarily pay for the return shipping costs, and the Company shall not accept return shipping paid by the receiver or on delivery.
4. The Products must be returned by Express Mail Service (EMS) or airmail with the return/exchange contact form prescribed by the Company enclosed with the returned Products. The customer agrees in advance that the Company will not accept returns or issue refunds if the products are returned by shipping parcels, Economy Airline (SAL) parcels, or private international courier services such as DHL, Fedex, or UPS.
5. Upon confirmation of the arrival of the returned Product(s), the Company shall send a replacement Product(s) or issue a refund. Please note that the customer must enclose the "Return/Exchange Contact Form" when returning the product. If the form is incomplete, processing will be delayed.
6. The Company shall refund the product price and return shipping fees in the following manner.
Record
Refunding of the product price and return shipping fees will be paid through the credit card, Alipay+, or Wechat that was used. In the case of payments made by credit card, Alipay+, or Wechat, the settlement rate at the time of billing and refund of the product price and shipping and handling charges may differ. As a result, there may be a foreign exchange gain or loss in the refund amount received by the customer. The customer shall not claim the refund of the exchange loss caused by the refund to the Company. In the case of credit cards, it may take up to two months for a refund due to the credit card's closing date and payment date, and in the case of Alipay+ and Wechat, it may take from a few days to up to ten days for a refund due to the processing date.
If your credit card, Alipay, or Wechat has expired, the Company will send a refund through an international bank transfer. This will require bank information. If you wish to receive your refund in a currency other than Japanese yen, the international remittance will be converted at the rate of the month of purchase based on the market rate set by the Minister of Finance in accordance with Article 35, Item 2 of the "Ministerial Ordinance on Reporting Foreign Exchange Transactions, etc." provided by the International Bureau of the Bank of Japan. The customer shall agree to the above in advance.
Article 13 (Management and Operation of the Site)
In order to maintain the Service in good working condition, the Company may temporarily suspend or discontinue all or part of the provision of the Service without prior notice to the customer in any of the following cases. The Service uses SSL (a function that encrypts SSL information to prevent data eavesdropping and falsification for transmission and reception) encrypted communication on pages where personal information is transmitted and received, and measures are taken to ensure that customers' personal information cannot be intercepted by external third parties. In addition, all of the servers for this service are protected by firewalls to prevent unauthorized access by third parties. We also have a system in place to detect and prevent any unauthorized access that attempts to break through the firewall.
(1) In the event of regular or emergency maintenance of the computer system used to provide this service.
(2) In the event that the operation of the system becomes difficult due to fire, earthquake, flood, lightning, heavy snowfall, power failure, natural disasters, etc.
(3) When the operation of the system becomes difficult due to system malfunction, unauthorized access from a third party, computer virus', etc.
(4) When requested by administrative or judicial bodies based on reasonable grounds.
(5) When the Company deems it unavoidable to suspend the system.
Article 14 (Disclaimer)
The Company shall not be liable for any direct or indirect damages, losses, or disadvantages incurred by the Customer as a result of the temporary suspension, discontinuation, or modification of the Service due to natural disasters or the Company's technically unavoidable reasons.
2. In the event that a customer causes any damage to other customers or third parties by using the Service, the customer shall resolve the matter at their own responsibility and expense, and shall compensate the Company for any and all damages incurred.
3. The Company's liability for damages incurred by the customer due to the use of the Service shall be limited to direct and actual damages incurred by the customer due to reasons attributable to the Company or breach of obligations under these Terms of Use, and the Company shall not be liable for consequential, special, incidental or indirect damages incurred by the customer. In addition, the amount of damages for which the Company shall be obligated to compensate the customer shall be limited to the amount of the product price of the order in which the damage occurred.
4. The Company shall not be liable for any interruptions in the use of the Service that may occur due to usage environments.
Article 15 (Business Consignment)
The Company may outsource part or all of the maintenance and operation of the Service to a company designated by the Company.
Article 16 (Exclusive Jurisdictional Court)
The Tokyo District Court of Japan shall be the exclusive court of first instance for any dispute arising out of or in connection with this Agreement.
Article 17 (Governing Law)
The interpretation, application and disputes of this Agreement shall be governed by the laws of Japan.
Article 18 (Language)
These Terms and Conditions shall be drawn up in Japanese and translated into English. The Japanese version shall be the original, and the English version shall be prepared for reference. If there is any conflict between them, the Japanese version shall take priority.
This agreement will be revised from January 29, 2021.