User Guide

Available Countries and Regions for the service

About Membership Registration (Free)

Shopping　&　Payment

Shipping and Handling Charges
Delivery

Exchanges and Returns
Inquiries

Security

About the Usage Environment.

 

Available Countries and Regions for the service

At the moment, this site can be used in and ship items to China, Hong Kong, Macau, Taiwan, Korea, Philippines, Thailand、Indonesia, Singapore and Malaysia.

*Please kindly understand that, depending on the country, there are some regions we cannot ship to. Please kindly contact customer service regarding regions that we cannot ship to.


About Membership Registration (Free) 

Read the “Terms　&　Condition” and register for Membership (Free)

Membership Registration HERE

Upon understanding the Terms　&　Conditions、Click Membership Registration button.

Please register your customer information.

Your My Account information is protected by SSL Security Encryption.

Please fill in all the required fields displayed in the registration screen

Please be sure to enter the information correctly.

Do not choose a password that might be easily guessed by a third party.

Do not use your birthday or telephone number as a password. Do not tell anyone else your password.

Please confirm whether the details have been entered correctly. If all of your information is correct, proceed to click on the Membership Registration button.

The URL will be sent to your registered email address. Please click on the provided URL in the sent email to complete Membership registration.

When the [Membership Registration Complete] screen appears, your registration is finished.

Please store your Member ID and password securely.

It should be noted that the password can be changed, however, the Member ID cannot be changed

You can check the registered information on [Customer Information].

Shopping　&　Payment

Find the items you want and add them to your shopping cart

To enjoy shopping on the site, the customer must “Log in” to his/her account upon membership registration.

＜Adding items to your shopping cart＞

If there are different color and/or size options available, select specific ones to see whether that variation is in stock or not.

Please click on the “ Add to Cart” button to add the items in your shopping cart. 1 click will add a single item selected in your shopping cart. Or the customer can select quantity.

Please click on cart button to confirm cart details or to proceed checkout. When checkout, please select required fields to confirm details.

Click on Next button to proceed for the shipping information screen.

Confirm Shipping Address

SSL Security Encoding is used for the safety of your personal information.

Please confirm your shipping address.  If you wish to have the order shipped to a different address from the one registered, please click on the Add/Change Address button to add or change shipping address.

After confirming the items, quantities ,price , shipping address and payment methods of your order, please click Next button to proceed for the payment screen.


＜Method of Payment (Payment)＞

SSL Security Encoding is used for the safety of your personal information

Mainland China: Alipay+, WeChat Pay

Outside Mainland China (Hongkong, Macao, Taiwan, South Korea, Thailand, Singapore, Malaysia, Philippines, Indonesia):

Alipay+,Credit cards (VISA, MASTER, JCB)


VISA ,JCB card and MasterCard are accepted. However, any card that is not accepted internationally will not be eligible for use.

Click on Place Order button to complete order.


＜Order Complete＞

The number associated with your order (Order ID), order total, and shipping and handling charges will be displayed.

 At the same time that your order is completed, we will send an email titled [Order Confirmation], which will contain your order date, Order ID, shipping address, order contents, and shipping and handling charges, to your registered email address. As this email will be necessary if you need to contact us about the order, please keep a copy of it in your records.

＜Attention＞

The estimated price is only a guide – the actual charged price will be in Japanese Yen.

The price estimate to be displayed will be determined by your browser’s language settings.

Shipping and Handling Charges

•The below Shipping & Handling Fees apply to each order. Note that they vary depending on the destination country and region.

◆Chinese Mainland

Mail: Youbang (International Express) 

(Denomination: JPY)

Up to 1.0kg

750

Up to 2.0kg

1,300

Up to 3.0kg

1,850

Up to 4.0kg

2,400

Up to 5.0kg

2,950

Up to 6.0kg

3,500

Up to 7.0kg

4,050

Up to 8.0kg

4,600

Up to 9.0kg

5,150

Up to 10.0kg

5,700

Up to 11.0kg

6,250

Up to 12.0kg

6,800

Up to 13.0kg

7,350

Up to 14.0kg

7,900

Up to 15.0kg

8,450

Up to 16.0kg

9,000

Up to 17.0kg

9,550

Up to 18.0kg

10,100

Up to 19.0kg

10,650

Up to 20.0kg

11,200

Up to 21.0kg

11,750

Up to 22.0kg

12,300

Up to 23.0kg

12,850

Up to 24.0kg

13,400

Up to 25.0kg

13,950

Up to 26.0kg

14,500

Up to 27.0kg

15,050

Up to 28.0kg

15,600

Up to 29.0kg

16,150

Up to 30.0kg

16,700


Mail: Youbang (SF) 

Up to 1.0kg

850

Up to 2.0kg

1,400

Up to 3.0kg

1,950

Up to 4.0kg

2,500

Up to 5.0kg

3,050

Up to 6.0kg

3,600

Up to 7.0kg

4,150

Up to 8.0kg

4,700

Up to 9.0kg

5,250

Up to 10.0kg

5,800

Up to 11.0kg

6,350

Up to 12.0kg

6,900

Up to 13.0kg

7,450

Up to 14.0kg

8,000

Up to 15.0kg

8,550

Up to 16.0kg

9,100

Up to 17.0kg

9,650

Up to 18.0kg

10,200

Up to 19.0kg

10,750

Up to 20.0kg

11,300

Up to 21.0kg

11,850

Up to 22.0kg

12,400

Up to 23.0kg

12,950

Up to 24.0kg

13,500

Up to 25.0kg

14,050

Up to 26.0kg

14,600

Up to 27.0kg

15,150

Up to 28.0kg

15,700

Up to 29.0kg

16,250

Up to 30.0kg

16,800

◆ Hong Kong, Macau, Taiwan, Korea,Thailand,Singapore, Malaysia

(Denomination: JPY) EMS

Up to 500g

1,675

Up to 600g

1,875

Up to 700g

2,075

Up to 800g

2,275

Up to 900g

2,475

Up to 1.0kg

2,675

Up to 1.25kg

3,000

Up to 1.5kg

3,325

Up to 1.75kg

3,650

Up to 2.0kg

3,975

Up to 2.5kg

4,525

Up to 3.0kg

5,075

Up to 3.5kg

5,625

Up to 4.0kg

6,175

Up to 4.5kg

6,725

Up to 5.0kg

7,275

Up to 5.5kg

7,825

Up to 6.0kg

8,375

Up to 7.0kg

9,275

Up to 8.0kg

10,175

Up to 9.0kg

11,075

Up to 10.0kg

11,975

Up to 11.0kg

12,875

Up to 12.0kg

13,775

Up to 13.0kg

14,675

Up to 14.0kg

15,575

Up to 15.0kg

16,475

Up to 16.0kg

17,375

Up to 17.0kg

18,275

Up to 18.0kg

19,175

Up to 19.0kg

20,075

Up to 20.0kg

20,975

Up to 21.0kg

21,875

Up to 22.0kg

22,775

Up to 23.0kg

23,675

Up to 24.0kg

24,575

Up to 25.0kg

25,475

Up to 26.0kg

26,375

Up to 27.0kg

27,275

Up to 28.0kg

28,175

Up to 29.0kg

29,075

Up to 30.0kg

29,975

(Denomination: JPY) Air Transport

Up to 1.0kg

2,050

Up to 2.0kg

2,750

Up to 3.0kg

3,450

Up to 4.0kg

4,150

Up to 5.0kg

4,850

Up to 6.0kg

5,550

Up to 7.0kg

6,250

Up to 8.0kg

6,950

Up to 9.0kg

7,650

Up to 10.0kg

8,350

Up to 11.0kg

8,850

Up to 12.0kg

9,350

Up to 13.0kg

9,850

Up to 14.0kg

10,350

Up to 15.0kg

10,850

Up to 16.0kg

11,350

Up to 17.0kg

11,850

Up to 18.0kg

12,350

Up to 19.0kg

12,850

Up to 20.0kg

13,350

Up to 21.0kg

13,850

Up to 22.0kg

14,350

Up to 23.0kg

14,850

Up to 24.0kg

15,350

Up to 25.0kg

15,850

Up to 26.0kg

16,350

Up to 27.0kg

16,850

Up to 28.0kg

17,350

Up to 29.0kg

17,850

Up to 30.0kg

18,350

(Denomination: JPY) Surface Mail International Parcel

Up to 1.0kg

1,800

Up to 2.0kg

2,200

Up to 3.0kg

2,600

Up to 4.0kg

3,000

Up to 5.0kg

3,400

Up to 6.0kg

3,800

Up to 7.0kg

4,200

Up to 8.0kg

4,600

Up to 9.0kg

5,000

Up to 10.0kg

5,400

Up to 11.0kg

5,800

Up to 12.0kg

6,200

Up to 13.0kg

6,600

Up to 14.0kg

7,000

Up to 15.0kg

7,400

Up to 16.0kg

7,800

Up to 17.0kg

8,200

Up to 18.0kg

8,600

Up to 19.0kg

9,000

Up to 20.0kg

9,400

Up to 21.0kg

9,800

Up to 22.0kg

10,200

Up to 23.0kg

10,600

Up to 24.0kg

11,000

Up to 25.0kg

11,400

Up to 26.0kg

11,800

Up to 27.0kg

12,200

Up to 28.0kg

12,600

Up to 29.0kg

13,000

Up to 30.0kg

13,400


Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions.

Please note the above charges are for customer's own account.

Delivery

Items are scheduled to be shipped within 9 days after the order is placed.

However, there may be shipment delays depending on or due to the contents of the order, stock status, peak season, New Year holidays of suppliers, Obon holidays etc.

There are some item that will be produced or manufactured after order placement. In these cases the waiting time may be from a few days up to a maximum of a few months.

Should shipment be delayed, customer service will contact you in advance.Items are sent by Express Mail Service (EMS) or an international express courier. After shipment, items will usually take around 3 days to be delivered.

※This may take longer depending on the country, region or customs status.

Youbang Express：http://www.ubonex.com/f/list-71.html

Korean https://www.koreapost.go.kr

Thailand https://track.thailandpost.co.th

Taiwan http://postserv.post.gov.tw/pstmail/main_mail.html

Malaysia https://www.pos.com.my

Singapore https://www.speedpost.com.sg

Indonesia https://ems.posindonesia.co.id/

Philippines https://tracking.phlpost.gov.ph/

 

< Notice of product shipment by email >

An email will be sent to your registered email address.

We will inform you of the shipping date, the package number that

can be contacted by the delivery company, the shipping status of

the product, etc.

* Customers using credit cards

Sorry for your inconvenience, but please contact the card

company directly from the customer regarding the billing date

from the card company to the customer.

Exchanges and Returns

Please carefully read the following for information about Exchanges and Returns

For exchanges and returns, please be sure to contact Don Quijote via email or fax within 14 days of (However, within 6 months in the case of a serious defect of a product that is difficult to find in a short period of time under normal use) item receipt regarding the details of the return item. After contacting us, please return only the items we approve (within 7 days of approval). We will not accept a return if you contact us after 14 days (Within 6 months in case of serious defects of products that are difficult to detect in a short period of time under normal use) or not sent the item back with no contact at all.


 

Returns

Exchanges

Don Quijote at fault

(wrong/defective/damaged item etc)

○ 

Don Quijote will reimburse the return shipping fee.  Please read  note (1) below.


○ 

Don Quijote will reimburse the return shipping fee.  Please read  note (3) below.

At The Customer's Convenience

(Non-Company Factor)

× 

(Non-returnable)

Please read note (2) below.

× 

(Non-returnable)

Please read note (4) below.


In the case of Don Quijote at Fault” (Following (1)-(3))

(1) The merchandise is different from what was ordered.

(2) The merchandise is defective.

(3) The merchandise is damaged.

We will reimburse the customer for shipping costs incurred.

※When returning a set (a 2-Piece Set, etc.), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.

(2) If the items in (1) do not meet the requirements, the return due to [At The Customer's Convenience] will not be accepted.

In the case of “Don Quijote at Fault” Exchanges(Following (1)-(3))

(1) The merchandise is different from what was ordered.

(2) The merchandise is defective.

(3) The merchandise is damaged

The cost of return will be borne by Don Quijote. Please let us know when you wish to exchange the items. If the item(s) to be exchanged are out of stock or have been discontinued, the customer will be given a full refund for the merchandise.

(4) If the items in (3) do not meet the requirements, the return due to [At The Customer's Convenience] will not be accepted.

(5) When you receive the goods, please confirm that the outer packaging of the express is intact. When you apply for compensation for damaged goods, the express company may request a photo of the outer packaging of the express. Please do not discard the express outer packaging before confirming that the goods are not damaged or missing.



How to Contact Us

E-mail：

Please read and confirm the contents of the Exchanges and Returns form. Then, email us with the necessary information from the form. Please be sure to enter "Exchanges and Returns" as the email subject.

Don Quijote will send an email of approval back to you. Please print out the email of approval from Don Quijote, and send your returning items back together with the consent email.

※Please note that Don Quijote will not accept any returns or exchanges for items sent back without prior approval or communication, or items that were not given approval.


< Return Method＞

1.　Please include the Returns and Exchanges Form together with the merchandise you are returning.(If a letter of approval is not included with the returned item(s), it may take longer to process.)

2.Please write "Re-imported Goods" or "Return Cargo" in large letters on the surface of the parcel.(Not required for domestic returns)

3.Please send the goods by the International Postal Service EMS (Express Mail Service), or by Airmail.

(Please be sure not to send goods by private international mail carriers such as Surface mail parcels, Economy Airlines (SAL) parcels, DHL, FedEx, UPS, etc. If sent back by one of these methods, the returning item's will not be accepted and no refund will be given.

※ If the reason for return and replacement is "Don Quijote at faultr", please advance the freight temporarily. The fee will be refunded via international remittance after the goods are returned. Returns such as payee's payment (collect) are not accepted.


※ If you wish to exchange the product (Don Quijote at Fault only), we will exchange the product for you as soon as it arrives at Don Quijote.

※ When returning the package goods (2 sets, etc.), please include the accessories and return them in the same state as when they were delivered. Even if only 1 item (or accessory) is missing, it will not be returned.


＜Refund Methods＞

Refund for merchandise and/or shipping is as follows.

Payment of Wechat pay and Alipay+ (product price) : Refund will be made according to the original payment method (if it exceeds a certain period, the refund will be made according to the international remittance method)


 Refund through the credit card (Product price):The merchandise and/or shipping refund will be made through the credit card company. For a refund through credit card, the exchange rate applied to the amount billed for the merchandise and shipping and handling charges may differ from the exchange rate at the time of refund.  Thus, there may be differences in the total amount refunded due to exchange rate differences. Even if you experience a loss as a result of a different exchange rate at the time of refund, Don Quijote will not be responsible for this loss. Also, please note that for a credit card refund, depending on the different monthly processing deadlines and pay dates, it may take as long as 2 months for the refund to be processed.

We will inform you in advance. Please forgive us if any mistake is made. (If it exceeds a certain period of time, the refund will be made according to the international remittance method)

About refund of return freight: Temporary advance freight will be refunded by international remittance.

Inquirie

Inquiries for order, delivery, payment, item design, and inventory please contact the customer service center.

noreply-donki@mpglobal.donki.com

Business Hours:　Weekdays (from Mon. to Fri.), 10AM-5PM (Japan Standard Time)

(Emails we receive on weekends, Japanese national holidays or our other holidays will be responded to on or after our next business day.)

Security

Don Quijote uses Secure Sockets Layers (SSL) to encrypt the personal and credit card information provided to us by our customers.

About the Usage Environment.

In order to use our site smoothly, we recommend the following:

Recommended Settings

JavaScript enabled

※If JavaScript is disabled, unexpected display problems may occur. Therefore, when using our site, please be sure to enable JavaScript.

Use of a browser we recommend 

Cookies enabled

Style sheets enabled

 SSL enabled


<Recommended Browsers　&　OS＞

Microsoft Windows10 or higher, Macintosh OS X　10.x, iOS 13.0 or higher, Android 4.0 or higher is recommended to use our site.

Also as a standard encoding, UTF-8 is employed for all the languages. Please check “encode” designated for “Screen”. If you are using Japanese screen on a PC that does not contain Japanese fonts, it is required to install Japanese fonts. If you are using Chinese screen on a PC that does not contain Chinese (Traditional/Simplified)and Thai fronts, it is required to install Chinese (Traditional/Simplified)and Thai fonts.