Welcome Mr./Ms. Guest

Privacy Policy

Aim & Purpose
●Don Quijote’s effort for Privacy Protection
The following Terms and Conditions shall apply to parties using the site service (hereinafter “the service”), or purchasing items from official EC site for foreign travelers "ドン・キホーテ" (hereinafter “the Site”), a website administered by Don Quijote Co., Ltd. (hereinafter "the Company").
you are considered to be in agreement to the terms of this document, so you should understand and agree to the following Terms and Conditions before using the Site.
1Compliance

The Company, with regard to your personal information, shall be dealt base on the "personal information protection policy (hereinafter “Privacy Policy”) published on the official EC site "ドン・キホーテ”.

2Use of collected
Personal
Information
We may use Personal Information, including your name, address, telephone number, date of birth, email address, and other information including details of your transactions with us, for the following purposes.
  1. For shipment of orders from us; to send catalogs and direct mail; for related after service; to send information about new products and services.
  2. For activities relating to the sale of our products; surveys; and other promotional information we deem relevant.
  3. To send gifts etc. as part of promotions etc. we are operating.
  4. For the purpose of sending catalogues, direct mail, samples etc. from other businesses we deem suitable.
  5. For preparing statistical data to support marketing, sales promotions and special features. In this case your information will be used anonymously.
  6. For credit authorization, credit monitoring, and management of accounts payable.
  7. For the fulfillment of relevant delegated duties assigned to us by another company that require processing all or some Personal Information.
  8. For sending catalogs and direct mail etc., related after service, and information on new products and services based on Personal Information we have received from other companies.
  9. To respond to and answer your inquires.

*In addition to the above, we may record telephone calls you make to us for those purposes of customer service training and to ensure our complete understanding of your inquiry.

3Collection of Personal Information
The Company acquires following personal information from customers.
  1. The Company may request following personal information from customers. Personal Information, including your name, address, telephone number, date of birth, email address, and other information including details of your transactions with us, for the following purposes.
    Whether to fill in or enter Personal Information is your choice, but certain places on our forms and website pages are marked with “You must enter this information” or similar text. If you do not fill in these sections, we will not be able to confirm your identity and will not be able to process your request.
    Whether to fill in or enter Other Information is customer’s choice, however, in some circumstances if you do not fill in these sections, we may not be able to process your request.
  2. In our company, at the time of accessing the service, customers automatically acquire information such as IP address, the site URL, as well as browsing date and products details.
    Please kindly informed that when using the application downloaded from our company, the company may acquire information such as customer location, device identification details, as well as mobile device information. As most of mobile devices comes with function “disable location” that customers can prevent the company from acquiring location. For instructions for disabling locations, please kindly contact each mobile device companies.
  3. The Company will strive to maintain the acquired Personal Information accurate and up to date. For that purpose, we may request your kind cooperation in the future.
4Protection of Personal Information

The Company, in order to protect Personal Information acquired from customers, will strive to provide technical policy against all the unauthorized access, tampering, leakage, loss and damages.

5Entrusting
The Company, within set conditions by customers, may use Personal Information acquired. We will not share or disclose Personal Information we have received from you to any third party, excluding in the following cases.
  1. When we have obtained your consent.
  2. When required to by law etc.
  3. When required to protect customers and public moral
  4. hen the Company with the parent company and the subsidiaries as well as associated companies (hereinafter “Group Company”), shares acquired Personal Information for solo purpose of providing valued items and service for the benefit of customers.
  5. It should be noted; the Company may entrust or disclose Personal Information acquired from customers to third party within set purposes.
  6. The Company may entrust or disclose Personal Information acquired to third party in a form of aggregated data that cannot be identified individuals.
6Disclosing and correcting Personal Information
  1. We will quickly (within a reasonable period) respond to requests to disclose or correct your Personal Information. For inquiries and to correct your personal information, please contact the Personal Information Service Center. We may require payment of a fee for disclosure of your Personal Information.
  2. In principle we do not respond to requests from family members for disclosure or correction of personal information. However, when we deem it necessary for the fulfillment of the sales agreement this does not apply to family members living in the same residence as you.
7Applying for suspension of use/sharing of Personal Information
  1. Even when we use and share applicable Personal Information with your consent, if we receive a request from you to cease this use and sharing we will take action to cease this use by us and sharing with affiliated companies. However, we cannot delete information necessary for the operations of our business.
  2. You can stop email, posted direct mail and telephone calls from us by contacting the Personal Information Service Center at the address listed below. Requests to cancel online registration and stop email newsletter subscriptions must be made separately.
8Contact Us

Inquiries for the handling of Personal Information, please contact the following.

  
Don Quijote Co., Ltd
Customer Support
Mail:cs_en@mpglobal.donki.com
(24 hour reception)
Weekdays Monday-Friday 10AM-5PM (Japan Standard Time)

9Entrusting Personal Information
We will not entrust Personal Information we have received from you to another party, excluding in the following cases.
  1. When we outsource to an outsourcing company with which we have signed a nondisclosure agreement pertaining to Personal Information some necessary task requiring the handling of Personal Information and with a purpose that is made clear to you.
    (“Outsourcing company” may include a courier company that delivers orders; a printing company that produces labels for addressing catalogs; a credit card company specified when paying by credit card; a collections agency used when items have not been paid for; a telephone follow-up service that presents information about new products and services etc.)
  2. This site entrusts handling of customers’ personal data to third party as follow.
    This site entrusts handling of customers’ personal data to third party as follow. Furthermore, the site supervises the third party to strive for safe management of customer personal data entrusted.
    ■Navibird, Inc
    1. The contents of the personal information entrusted
      ・Name, phone number, credit card number, expiration date, e-mail address, and any other information necessary for settlement.
      ・Name, postal code, address, phone number, e-mail address, and any other information necessary for package delivery.
    2. The handling of Personal Information entrusted
      ・Processing of Personal data necessary for settlement.
      ・Referring Personal data required for package delivery and fulfilling requested inquiries.
    ■Carrier
    1. The contents of the personal information entrusted
      Name, postal code, address, phone number, e-mail address, and any other information necessary for package delivery.
    2. The handling of Personal Information entrusted
      Referring Personal data required for package delivery and fulfilling requested inquiries.
10Change of Terms

The Company reserves the right to amend these Terms and Conditions as necessary. In this case, customers those who used the service after the policy change notified on the site are thought as agreed upon revised policy. Even if a part of these Terms and Conditions is deemed to be improper or invalid, these Terms and Conditions are severable, and there will be no effect on the efficacy of other parts of these Terms and Conditions.

11Governing Law

ith respect to use of the Site, Japanese law is considered to apply in full, and any problems that may arise between you and the Company will be subject to the exclusive jurisdiction of the Osaka Regional Count in Japan under relevant Japanese law. It should be noted that in case of when there is a discrepancy between the privacy policy stated in Japanese and the other languages, policy stated in Japanese will be applied and prioritized.

This Privacy Policy is in effect starting from October 1, 2016.

Date of Enactment: October 1, 2016