Welcome Mr./Ms. Guest

Usage Guide

How to use the online store

Available Countries and Regions for the service

At the moment, this site can be used in and ship items to China, Hong Kong, Macau, Taiwan, Korea, Philippines, Mongolia, Thailand、Indonesia, Singapore, Malaysia, India, Turkey and Israel.
*Please kindly understand that, depending on the country, there are some regions we cannot ship to. Please kindly contact customer service regarding regions that we cannot ship to.

About Membership Registration (Free)

Read the “Terms & Condition” and register for Membership (Free)

In majica Premium Membership, to provide enjoyable shopping experience, it is recommended to first register for the Membership (Free).

Membership Registration

Membership Registration HERE

Upon understanding the Terms & Conditions、Click button to proceed and register the customer information.

Your My Account information is protected by SSL Security Encryption.
Please fill in all the required fields displayed in the registration screen

  • Please be sure to enter the information correctly.
  • Do not choose a password that might be easily guessed by a third party.
  • Do not use your birthday or telephone number as a password. Do not tell anyone else your password.

Please confirm whether the details have been entered correctly. If all of your information is correct, proceed to click on the button.
The URL will be sent to your registered email address. Please click on the provided URL in the sent email to complete Membership registration.

When the [Membership Registration Complete] screen appears, your registration is finished.
Please store your Member ID and password securely.
It should be noted that the password can be changed, however, the Member ID cannot be changed.

You can check the registered information on [Customer Information].

Shopping & Payment

Find the items you want and add them to your shopping cart

To enjoy shopping on the site, the customer must “Log in” to his/her account upon membership registration (Free). Membership Registration HERE

<Log-in>

To enjoy shopping with us, first login by clicking the Login button. Once you are logged in, your current acquired points, etc., is displayed for you to see with a single glance information such as your accumulated points. Login Screen HERE

<Adding items to your shopping cart>

If there are different color and/or size options available, select specific ones to see whether that variation is in stock or not.

Or, click on “Check for Stock & Price” for a look at the stock and price information for all variations of the item.
Please click on the button to add the items in your shopping cart. 1 click will add a single item selected in your shopping cart. If the customer wants to add 3 of same item, simply select the item and click the button 3 times. Or the customer can select quantity.

Please click on button to confirm cart details or to proceed checkout. When checkout, please select required fields to confirm details.

Click on button to proceed for the shipping information screen.

※If you have not logged in yet, you will be taken to the login screen. Login using your member ID and password. If you have already logged in, the login screen will not be displayed

<Confirm Shipping Address>

SSL Security Encoding is used for the safety of your personal information.

Please confirm your shipping address.  If you wish to have the order shipped to a different address from the one registered, please click on the button to add or change shipping address.

After confirming the items, quantities and shipping address of your order, please click button to proceed for the payment screen.

<Method of Payment (Payment)>

SSL Security Encoding is used for the safety of your personal information.

Screen Payment Method
English, Japanese, Korean, Thai Credit Card (Visa, MasterCard)
Chinese (Traditional) Credit Card (Visa, MasterCard), UnionPay, Alipay, Wechat Pay
Chinese (Simplified) Credit Card (Visa, MasterCard), UnionPay, Alipay, Wechat Pay

VISA and MasterCard are accepted. However, any card that is not accepted internationally will not be eligible for use.

Please select payment method to proceed payment.

Click on button to complete order.

※For customers who choose to pay by Credit Card

Your credit card is not charged at the time your order is submitted. We will submit the order total for settlement to the credit card company after the order has been shipped. Please rest assured that we will not make any charges on your card for the order amount or for shipping and handling before the order has been shipped.

<Order Complete>

The number associated with your order (Order ID), order total, and shipping and handling charges will be displayed.

Please confirm the contents of your order. At the same time that your order is completed, we will send an email titled [Order Confirmation], which will contain your order date, Order ID, shipping address, order contents, and shipping and handling charges, to your registered email address. As this email will be necessary if you need to contact us about the order, please keep a copy of it in your records.

About the Approx. Amount

View an Estimate of the Item Price in Your Preferred Currency.

"Just how much is Japanese yen anyway?" "Until I get to my Cart, I have no idea how much I’m spending!" We heard your concerns, and in response, we have updated our site to display an estimate of the item price on the item first-look and detailed information pages, in the currency you are most familiar with.

<Attention>
  • The estimated price is only a guide – the actual charged price will be in Japanese Yen.
  • The price estimate to be displayed will be determined by your browser’s language settings.

Shipping and Handling Charges

•The below Shipping & Handling Fees apply to each order. Note that they vary depending on the destination country and region.

•As International Parcel Post has different usage conditions to EMS, please kindly understand that, depending on the destination country and ordered contents (amount, weight, size etc.), the specified delivery method may not be available.

◆For shipment overseas (outside of Japan)

(Denomination: JPY)

Destination Region 1
Region China, Hong Kong, Macau, Taiwan, Korea, Philippines, Mongolia
Category EMS Airmail International Parcel SAL International Parcel Surface Mail International Parcel
Weight(g)
Up to 100g 1,400 1,700 1,800 1,600
Up to 200g 1,400 1,700 1,800 1,600
Up to 300g 1,400 1,700 1,800 1,600
Up to 400g 1,400 1,700 1,800 1,600
Up to 500g 1,400 1,700 1,800 1,600
Up to 600g 1,540 2,050 1,800 1,600
Up to 700g 1,680 2,050 1,800 1,600
Up to 800g 1,820 2,050 1,800 1,600
Up to 900g 1,960 2,050 1,800 1,600
Up to 1,000g 2,100 2,050 1,800 1,600
Up to 1,250g 2,400 2,400 2,400 1,900
Up to 1,500g 2,700 2,400 2,400 1,900
Up to 1,750g 3,000 2,750 2,400 1,900
Up to 2,000g 3,300 2,750 2,400 1,900
Up to 2,500g 3,800 3,100 3,000 2,200
Up to 3,000g 4,300 3,450 3,000 2,200
Up to 3,500g 4,800 3,800 3,600 2,500
Up to 4,000g 5,300 4,150 3,600 2,500
Up to 4,500g 5,800 4,500 4,200 2,800
Up to 5,000g 6,300 4,850 4,200 2,800
Up to 5,500g 6,800 5,150 4,700 3,100
Up to 6,000g 7,300 5,450 4,700 3,100
Up to 6,500g 8,100 5,750 5,200 3,400
Up to 7,000g 8,100 6,050 5,200 3,400
Up to 7,500g 8,900 6,350 5,700 3,700
Up to 8,000g 8,900 6,650 5,700 3,700
Up to 8,500g 9,700 6,950 6,200 4,000
Up to 9,000g 9,700 7,250 6,200 4,000
Up to 9,500g 10,500 7,550 6,700 4,300
Up to 10,000g 10,500 7,850 6,700 4,300
Up to 11,000g 11,300 8,250 7,000 4,550
Up to 12,000g 12,100 8,650 7,300 4,800
Up to 13,000g 12,900 9,050 7,600 5,050
Up to 14,000g 13,700 9,450 7,900 5,300
Up to 15,000g 14,500 9,850 8,200 5,550
Up to 16,000g 15,300 10,250 8,500 5,800
Up to 17,000g 16,100 10,650 8,800 6,050
Up to 18,000g 16,900 11,050 9,100 6,300
Up to 19,000g 17,700 11,450 9,400 6,550
Up to 20,000g 18,500 11,850 9,700 6,800
Up to 21,000g 19,300 12,250 10,000 7,050
Up to 22,000g 20,100 12,650 10,300 7,300
Up to 23,000g 20,900 13,050 10,600 7,550
Up to 24,000g 21,700 13,450 10,900 7,800
Up to 25,000g 22,500 13,850 11,200 8,050
Up to 26,000g 23,300 14,250 11,500 8,300
Up to 27,000g 24,100 14,650 11,800 8,550
Up to 28,000g 24,900 15,050 12,100 8,800
Up to 29,000g 25,700 15,450 12,400 9,050
Up to 30,000g 26,500 15,850 12,700 9,300

※Date of enactment October 1st, 2016

  • Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions.
  • These are entirely the responsibility of the customer.

Delivery

Items are scheduled to be shipped within 9 days after the order is placed.

However, there may be shipment delays depending on or due to the contents of the order, stock status, peak season, New Year holidays of suppliers, Obon holidays etc.
There are some item that will be produced or manufactured after order placement. In these cases the waiting time may be from a few days up to a maximum of a few months.
Should shipment be delayed, customer service will contact you in advance.Items are sent by Express Mail Service (EMS) or an international express courier. After shipment, items will usually take around 3 days to be delivered.
※This may take longer depending on the country, region or customs status.

< Item shipping notification via email>

[Subject:Shipping Advice] We will send the email to your register email address. 
Information regarding the shipment date, tracking number of the courier, item shipment status and accumulated points will be included in the email.


※For customers using credit cards
We will charge for payment for an order will take place on the day that it ships out
Please kindly contact your credit card company directly regarding their billing date.

<Information Regarding Contacting Shipment Couriers>

EMS Tracking:(Japan Post) ※English Page is also available. http://www.post.japanpost.jp/
China: http://www.ems.com.cn/
Taiwan:  http://postserv.post.gov.tw/webpost/CSController?cmd=POS4004_1&_ACTIVE_ID=191
Hong Kong: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Korea: http://www.epost.go.kr/
Thailand: http://track.thailandpost.co.th/tracking/default.aspx

Exchanges and Returns

Please carefully read the following for information about Exchanges and Returns

For exchanges and returns, please be sure to contact ドン・キホーテ via email or fax within 14 days of item receipt regarding the details of the return item. After contacting us, please return only the items we approve (within 7 days of approval). We will not accept a return if you contact us after 14 days or not sent the item back with no contact at all.

Returns Exchanges
ドン・キホーテ at fault
(wrong/defective/damaged item etc)

ドン・キホーテ will reimburse the return shipping fee. 
Please read "1." below.

ドン・キホーテ will reimburse the return shipping fee. 
Please read "3." below.
At The Customer's Convenience

Customer is responsible for shipping costs incurred. 
Please read "2." below.

(Exchanges at the convenience of the customer are not accepted.)
Please read "4." below.
<Returns>
1. In the case of “ドン・キホーテ at Fault” (Following (1)-(3))
  • (1) The merchandise is different from what was ordered.
  • (2) The merchandise is defective.
  • (3) The merchandise is damaged
  • We will reimburse the customer for shipping costs incurred. ※When returning a set (a 2-Piece Set, etc.), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.
2. In the case of "At the Convenience of the Customer"

Should an item not be to your liking (because you wish to change the size, color, pattern or change from a plate to cup etc.), the return shipping shall be paid by the customer. Also, we will not be able to accept your return in the following cases.

  • You did not inform us about the return/exchange within 14 days of receiving the item
  • Food item
  • Items that have been used
  • Order-made items (items manufacture after being order, e.g. a hanko)
  • Engraved items
  • Cosmetics, hygiene products where the package has been opened
  • Items without a case or packaging (bag, etc)
  • Items that have been altered and cleaned
  • Items that you have soiled or damaged (incl. cosmetics, fragrances, odors)
  • Items with the tag removed
  • Items that have been warped by test trying on
  • SALE items, outlet items, items marked with “no return/exchange” on the item page
<Exchanges> Exchanges are only accepted when ドン・キホーテ is at fault
3. In the case of “ドン・キホーテ at Fault” (Following (1)-(3))

(1) The merchandise is different from what was ordered.
(2) The merchandise is defective.
(3) The merchandise is damaged

We will reimburとvance if you wish to make an exchange. If the item(s) to be exchanged are out of stock or have been discontinued, the customer will be given a full refund for the merchandise.

4. In the case of "At the Convenience of the Customer"

If you are not satisfied with the items (because they do not fit or you do not like the color or print), the return will not be accepted. If you wish to exchange an item, we will send your new item after we have received your return.

<How to Contact Us>
FAX:

First, please print out the Returns & Exchanges sheet. Please fill out the sheet completely and then fax it to ドン・キホーテ. We will send our approval to you by FAX or email. Then, please send the items you want to return back together along with the approval received from ドン・キホーテ.

E-mail:

Please read and confirm the contents of the Exchanges and Returns form. Then, email us with the necessary information from the form. Please be sure to enter "Exchanges and Returns" as the email subject.

ドン・キホーテ will send an email of approval back to you. Please print out the email of approval from ドン・キホーテ, and send your returning items back together with the consent email. 

※Please note that ドン・キホーテ will not accept any returns or exchanges for items sent back without prior approval or communication, or items that were not given approval.

<Shipping Method>
1. Please include the Returns and Exchanges Form together with the merchandise you are returning.

(If a letter of approval is not included with the returned item(s), it may take longer to process.)

2. Please write "Re-imported Goods" or "Return Cargo" in large letters on the surface of the parcel.(Not required for domestic returns)
3. Please send the goods by the International Postal Service EMS (Express Mail Service), or by Airmail.

(Please be sure not to send goods by private international mail carriers such as DHL, FedEx, UPS, etc. If sent back by one of these methods, the returning item's will not be accepted and no refund will be given.

PDF "Open Exchanges and Returns Form"(PDF 77KB)

※Right-click with the mouse over the link and then left-click on "Save Target As..."

Get Adobe ReaderAdobe Acrobat Reader 6.0 or higher is required to view this file. Click on the button at the right to download from the Adobe Systems website. For inquiries about downloading and/or installing, please contact Adobe Systems.
<Refund Methods>

Refund for merchandise and/or shipping is as follows.

Refund through the credit card

The merchandise and/or shipping refund will be made through the credit card company. For a refund through credit card, the exchange rate applied to the amount billed for the merchandise and shipping and handling charges may differ from the exchange rate at the time of refund.  Thus, there may be differences in the total amount refunded due to exchange rate differences. Even if you experience a loss as a result of a different exchange rate at the time of refund, ドン・キホーテ will not be responsible for this loss. Also, please note that for a credit card refund, depending on the different monthly processing deadlines and pay dates, it may take as long as 2 months for the refund to be processed.

Date of Enactment: October 1, 2016

Inquiries

Inquiries for order, delivery, payment, item design, and inventory

Japanese cs_ja@mpglobal.donki.com
English cs_en@mpglobal.donki.com
Traditional Chinese cs_tc@mpglobal.donki.com
Simplified Chinese cs_sc@mpglobal.donki.com
Hangul cs_ko@mpglobal.donki.com
Thai cs_th@mpglobal.donki.com

Business Hours: Weekdays (from Mon. to Fri.), 12AM-5PM (Japan Standard Time)
(Emails we receive on weekends, Japanese national holidays or our other holidays will be responded to on or after our next business day.)

About this site

Security

ドン・キホーテ uses Secure Sockets Layers (SSL) to encrypt the personal and credit card information provided to us by our customers. This system will secure your online shopping. Additionally, your credit card information will not be fraudulently used by any third party

Recommended Settings

In order to use our site smoothly, we recommend the following:

<Recommended Settings>
  • JavaScript enabled
    ※If JavaScript is disabled, unexpected display problems may occur. Therefore, when using our site, please be sure to enable JavaScript.
  • Use of a browser we recommend
  • Cookies enabled
  • Style sheets enabled
  • SSL enabled
<Recommended Browsers & OS>

For OS: Microsoft Windows7 or higher, Macintosh OS X 10.x, iOS 7.0 or higher, Android 4.0 or higher is recommended to use our site.
For browsers: MS Internet Explorer9 or higher, Firefox latest version、Chrome latest version is recommended to use our site.

Also as a standard encoding, UTF-8 is employed for all the languages. Please check “encode” designated for “Screen”. If you are using Japanese screen on a PC that does not contain Japanese fonts, it is required to install Japanese fonts. If you are using Chinese screen on a PC that does not contain Chinese (Traditional/Simplified), Korean, and Thai fronts, it is required to install Chinese (Traditional/Simplified), Korean, and Thai fonts.