Welcome Mr./Ms. Guest

Specified Commercial Transaction Law Label

Distributor Don Quijote Co., Ltd
Sales manager Kentaro Takashima
Contact Us English : cs_en@mpglobal.donki.com

Chinese (Simplified) : cs_sc@mpglobal.donki.com

Chinese (Traditional) : cs_tc@mpglobal.donki.com

Korean : cs_ko@mpglobal.donki.com

Thai : cs_th@mpglobal.donki.com

Japanese : cs_ja@mpglobal.donki.com

Business hours Weekdays from Monday-Friday 10AM-5PM (Japanese Standard Time) (Emails we receive on weekends, Japanese national holidays or our other holidays will be responded to on or after our next business day.)
Telephone 0120-313-013 (We do not accept inquires by telephone)
FAX number 03-5734-1059 (We do not accept inquires by telephone)
Location (Head office)
2-19-10 Aobadai Meguro-ku Tokyo,153-0042,

(Administrative office)
5-12, Kyutaromachi 2 chome,
Chuo-ku, Osaka 541-0056,
Sales price Displayed for each products
Fees Delivery fee will be required in addition to commodity fee.
[Shipment handling fee],[Individual shipment fee] Those charges include the Express Mail Service (EMS) or international courier postage and insurance fees, etc.
Orders Web orders only
Order Expirations There is no expiration date for orders. We accept orders throughout the year.
or Returns and
Customers are required to contact us within 14 days from the package arrival.
We only accept returns or exchanges in the following circumstances.

1. The merchandise is different from what you ordered (wrong shipment)
2. The merchandise is defective.
3. The merchandise is damaged.

If you are not satisfied with the items (because they do not fit or you do not like the color or print) you are responsible for all shipping costs incurred.
Delivery Schedule We will ship your order within approximately 9 days after the order was placed.
However, there may be shipment delays depending on or due to the contents of the order, stock status, peak season, New Year holidays of suppliers, Obon holidays etc.
There are some item that will be produced or manufactured after order placement. In these cases the waiting time may be from a few days up to a maxiumum of a few months.
Should shipment be delayed, customer service will contact you in advance.
Sales Quantity There is no limit on sales quantity.
Methods of Payment Payment methods are as outlined below.
1. Credit Card (Only VISA, and MasterCard are accepted)
Payment Deadline According to the method of payment selected, please process the payment for items and the necessary fees, by the deadline set forth in the following. We are, if customers can not verify the payment in accordance to each scheduled deadline, the order and the contract for the sales and purchases will be cancelled.
For customers who choose to pay by credit card: Please process payment in accordance to the method selected at the time of purchase.
Date of Enactment: October 1, 2016